Terms and Conditions
Last Updated: September 16, 2026
Welcome to Eskoship.com.
These Terms and Conditions govern your access to and use of our website and the purchase of products through Eskoship.
By accessing our website, placing an order, or using our services, you agree to these Terms and Conditions. Please read them carefully before making a purchase.
1. About Eskoship
Eskoship operates an online retail website through Eskoship.com.
References in these Terms to “Eskoship”, “we”, “us”, or “our” refer to the operator of Eskoship.com.
References to “you”, “your”, or “customer” refer to anyone accessing the website or purchasing products from us.
2. Eligibility to Purchase
By placing an order, you confirm that:
- You are legally capable of entering into a binding contract.
- The information you provide is accurate and complete.
- You are authorised to use the selected payment method.
- You will use the website only for lawful purposes.
3. Product Information
We aim to provide accurate product descriptions, images, specifications, prices, and availability information.
However, minor differences may occasionally exist between product images displayed online and the actual product, including differences caused by screen settings, lighting, packaging updates, or manufacturing changes.
We reserve the right to correct obvious errors or inaccuracies on the website.
4. Product Availability
All products are subject to availability.
Adding a product to your cart does not guarantee availability until your order has been accepted and processed.
If a product becomes unavailable after you place an order, we may contact you to offer an appropriate solution, including cancellation or refund where applicable.
5. Prices
Prices displayed on Eskoship.com are shown in the currency indicated on the website.
We may update prices at any time.
Changes to prices will not normally affect an order that has already been accepted, except where an obvious pricing or technical error has occurred.
Any applicable shipping charges, taxes, duties, or other charges will be shown or handled as applicable during the order process.
6. Orders
When you place an order, you are making an offer to purchase the selected products.
An order is subject to acceptance by Eskoship.
We reserve the right to reject or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment cannot be authorised
- Incorrect information has been provided
- Fraudulent or suspicious activity is identified
- A pricing or technical error has occurred
- Shipping restrictions prevent fulfilment
If payment has already been collected for an order that we subsequently cancel, an appropriate refund will be arranged.
7. Payment
Payment must be made using one of the payment methods made available through Eskoship.com.
You agree to provide accurate billing and payment information.
Transactions may be processed by independent third-party payment providers and may also be subject to their terms and policies.
8. Shipping and Delivery
We aim to process and dispatch orders efficiently.
Delivery times may vary depending on:
- Destination
- Product availability
- Carrier operations
- Customs processing
- Weather conditions
- Public holidays
- Other circumstances outside our reasonable control
Any delivery estimate displayed on the website is an estimate unless expressly stated otherwise.
Customers are responsible for providing a complete and accurate delivery address.
Eskoship will not be responsible for delivery issues resulting from incorrect or incomplete address information supplied by the customer.
9. International Orders
International orders may be subject to customs procedures, import restrictions, taxes, duties, or other local requirements.
Where such charges apply and are not expressly included in the checkout price, responsibility for them may rest with the recipient according to the rules of the destination country.
Customers are responsible for ensuring that products ordered are permitted in their destination country.
10. Returns, Refunds and Warranty
Returns, refunds, exchanges, and warranty requests are subject to the return, refund, and warranty information presented on Eskoship.com and any rights available to customers under applicable law.
Where a return is requested, customers may be required to provide:
- Order information
- Proof of purchase
- Photographs or videos of an issue
- Details explaining the reason for the request
Products should be returned in accordance with the instructions provided by Eskoship.
Nothing in these Terms is intended to remove consumer rights that cannot legally be excluded.
11. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible with your order information and supporting details.
We will review the issue and provide an appropriate resolution in accordance with our applicable policies and legal obligations.
12. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been dispatched.
Where applicable, cancellation and refund rights will be handled in accordance with applicable consumer law.
13. Website Accounts
Where customer accounts are available, you are responsible for:
- Keeping your login credentials confidential
- Providing accurate account information
- Preventing unauthorised access to your account
Please contact us if you believe your account has been compromised.
14. Acceptable Use
You must not:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to the website or its systems
- Introduce malicious software or harmful code
- Interfere with the operation or security of the website
- Attempt fraudulent transactions
- Copy or exploit website content unlawfully
- Misrepresent your identity or payment information
15. Intellectual Property
Unless otherwise stated, the content available on Eskoship.com, including branding, graphics, text, logos, website design, photographs, and other materials, belongs to Eskoship or is used with appropriate permission.
You may not reproduce, distribute, modify, commercially exploit, or republish protected content without prior authorisation or another lawful basis.
16. Third-Party Services
Our website may rely on or link to third-party services such as:
- Payment providers
- Delivery companies
- Analytics services
- Social media platforms
- Other external websites
We are not responsible for third-party websites or services outside our reasonable control.
17. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
To the fullest extent permitted by applicable law, Eskoship will not be liable for indirect, incidental, or consequential losses arising from circumstances beyond our reasonable control.
Our responsibility for products and services remains subject to applicable consumer protection laws.
18. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances reasonably outside our control, which may include:
- Carrier disruption
- Customs delays
- Natural disasters
- Severe weather
- Government restrictions
- Industrial action
- Technical outages
- Supply-chain disruption
- War or civil disturbance
- Other force majeure events
19. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Please review the Privacy Policy available on Eskoship.com for further information.
20. Changes to These Terms
We may revise these Terms and Conditions from time to time.
Updated Terms will become effective when published on Eskoship.com unless otherwise required by law.
21. Governing Law
These Terms and Conditions are governed by the applicable laws of the jurisdiction in which Eskoship operates, subject to any mandatory consumer rights available in the customer’s country of residence.
22. Contact Us
For questions regarding an order, product, these Terms and Conditions, or our services, please contact us.
Email: info@eskoship.com
Address: 5 Cauldon Road, Stoke-On-Trent, United Kingdom, ST4 2EB