Privacy Policy
Last Updated: September 16, 2026
At Eskoship, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit Eskoship.com, place an order, contact us, or otherwise use our website and services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you place an order, create an account, subscribe to communications, or contact us.
This information may include:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order details
- Purchase history
- Customer support communications
- Account information, where applicable
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Referring website
- Website usage and interaction data
- Cookies and similar technologies
2. Payment Information
Payments made through Eskoship.com may be processed by third-party payment providers.
Depending on the payment method used, your payment provider may collect information such as your card details, billing information, or transaction information.
Eskoship does not necessarily store your complete debit or credit card information.
3. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange shipment and delivery
- Send order confirmations and updates
- Provide customer support
- Respond to enquiries
- Handle returns, refunds, warranty requests, or order issues
- Prevent fraudulent transactions
- Maintain the security of our website
- Improve our products, services, and website experience
- Maintain business and transaction records
- Comply with applicable legal and regulatory obligations
- Send promotional communications where permitted by law
4. Legal Basis for Processing
Where applicable under UK data protection laws, we may process your personal information on the basis of:
- Performance of a contract
- Compliance with a legal obligation
- Legitimate business interests
- Your consent
Where processing is based on your consent, you may withdraw your consent at any time.
5. Cookies
Eskoship.com may use cookies and similar technologies to improve website functionality and user experience.
Cookies may be used to:
- Remember your preferences
- Keep items in your shopping cart
- Improve website performance
- Analyse website traffic
- Understand how visitors interact with the website
- Support website security
- Provide relevant marketing where permitted
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
6. Sharing Your Information
We may share your information with trusted third parties where reasonably necessary to operate our business.
These may include:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- IT and technical service providers
- Analytics providers
- Professional advisers
- Regulatory or law-enforcement authorities where legally required
We do not sell your personal information to third parties.
7. International Data Transfers
Some service providers used by Eskoship may operate outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used where required by applicable data protection law.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal requirements.
9. Data Security
We use reasonable technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no internet-based system can guarantee absolute security.
10. Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Object to certain processing activities
- Request restriction of processing
- Request transfer of your information
- Withdraw consent where processing is based on consent
To exercise any applicable privacy rights, please contact us.
11. Marketing Communications
If you receive marketing communications from Eskoship, you may unsubscribe at any time using the unsubscribe option provided in the communication or by contacting us directly.
Transactional communications relating to orders, payments, deliveries, or customer support may still be sent where necessary.
12. Third-Party Links
Our website may contain links to third-party websites.
Eskoship is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party website you visit.
13. Children’s Privacy
Eskoship.com is not intended to knowingly collect personal information from children where parental or legal guardian consent would be required by applicable law.
If you believe personal information relating to a child has been provided to us improperly, please contact us.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
15. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us through the contact details provided on Eskoship.com.
Email: info@eskoship.com
Address: 5 Cauldon Road, Stoke-On-Trent, United Kingdom, ST4 2EB